Policy and Procedures

Appointment Policy

All grooming services are done by appointment only.  We ask that you do your best to give a 24 hour notice in the event you need to cancel your pet's appointment.  After hours you may call or text me at 219-921-9294.


Late Arrival

Bow Wow & Meow Boutique believes everyone's time is valuable.  Arriving late for your scheduled appointment time not only sets back your estimated pick up time, but it also disrupts the appointments for the remainder of the day.  Please be advised that your appointment will need to be rescheduled if your tardiness exceeds 20 minutes.


Confirmations and Reminders

Bow Wow & Meow Boutique uses multiple methods to confirm and remind you about your pet's appointment.  Appointment confirmations are sent 1 day prior via text message.


Client Agreement and Release of Liability

Client releases Bow Wow & Meow Boutique from any and all liabilities, financial and otherwise, for injuries or damages to Client, Client's Pet, or any other property of the Client, which arise in any way from pre-existing conditions, or from services &/or products provided by or as a consequence of Client's association with Bow Wow & Meow Boutique including, but not limited to, veterinarian emergency services, boarding, caretaking &/or transportation or other related expenses.  Said damages shall include, but are not limited to, death, injury, or shock.  Said pre-existing conditions shall include, but are not limited to, advanced age, extreme nervousness, neurosis, illness, malformation, or previous injury.


Emergency Protocol

In the event an emergency should occur with your pet, or in the event special services or handling are required as deemed necessary by Bow Wow & Meow Boutique, the customer agrees to pay all such costs.  In the event of an emergency, Bow Wow & Meow Boutique will make every attempt possible to contact the pet owner at the number provided.


Right of Refusal

Bow Wow & Meow Boutique has the right to refuse service to any Client's pet at any time for any reason.  Client understands that if their pet has a history of or demonstrates aggression or biting of humans or animals, Bow Wow & Meow Boutique reserves the right to refuse service.


Condition of Pet

Matted coats can cause a variety of skin and health problems.  Matted fur does not allow air to circulate to the skin which can cause hot spots, bacterial and fungal infections.   Fleas, ticks, maggots and other parasites may be lurking in the coat causing further skin infections.  Matted fur also pulls and binds which causes pain to your pet when they move.   The skin underneath is usually raw and inflamed.  Matted coats will not dry properly and can lead to rotting fur and skin.

Due to matting, your dog's hair may need to be shaved extremely close to the skin.  It may show signs of irritations and sores due to matting.  In order to take care of a dog that has not been groomed often enough, the grooming sessions may be longer and stressful to your pet.   Additional fees may be imposed depending on the degree of matting.

It is our goal at Bow Wow & Meow Boutique to make your pet's grooming experience as stress free as possible.   We will do everything possible to make sure your pet is comfortable at all times during their time with us.   



Client information is solely collected and used for Bow Wow & Meow Boutique.  Information will NEVER be shared to third parties.